The Front Desk Stays Human: Top Hoteliers Back AI That Serves the Staff

The people running Hilton, Hyatt, Accor, Wyndham and Banyan Group share one view of artificial intelligence: it should help the people who run a hotel do their work better. They differ on how to bring it in, with approaches that run from voice agents to a digital version of Hyatt's chief executive. For anyone who judges a hotel by the person behind the desk, whether in New York or Palm Beach, that shared view is the part to notice. The people stay at the center, and the tools are meant to support them.

With reporting from Skift.