The Hotel Company That Works for Its Owners Earns a Different Kind of Return Guest

The argument here is about hotels, and specifically about who a hotel company works for. When the operator behind a property puts its resources to work for the people who own the building, the result is a guest attachment unlike the usual kind. For anyone who checks in across New York, Miami or Aspen, that is worth knowing: the pull that brings a traveler back to the same lobby can start with a choice made long before anyone reaches the front desk.

With reporting from Skift.